Legal Information & Terms

1. General Provisions 

1.1. These Terms & Conditions govern the purchase of tickets for Ülemiste City Future Forum (hereinafter the "Event") and participation in the Event. 

1.2. The Event is organised by Mainor Ülemiste AS (hereinafter the "Organiser"). 

1.3. The Event website and registration services are provided through the Confenta event management platform, operated by OnlineExpo OÜ. 

1.4. By purchasing a ticket, the purchaser agrees to these Terms & Conditions. Any mandatory rights granted under applicable law remain unaffected. 

2. Event Information 

2.1. The Event takes place on the date and at the location indicated on the official Ülemiste City Future Forum website futureforum.ee. 

2.2. Information about the programme, speakers, venue, ticket categories and participation options is published on the Event website. 

2.3. The Organiser reserves the right to make reasonable changes to the programme, speakers, schedule and other organisational details. 

2.4. Significant changes will be communicated through the Event website or directly to registered participants where appropriate. 

3. Ticket Purchase and Registration 

3.1. Tickets can be purchased through the official Event website using the Confenta registration and ticketing platform. More info available confenta.com. 

3.2. Ticket prices are displayed in euros (EUR). The applicable taxes and any additional mandatory fees are presented before the purchase is completed. 

3.3. The purchaser is responsible for providing correct  information during registration. 

3.4. The registration and payment process must be completed successfully for the purchase to be confirmed. 

3.5. Following successful registration and payment, a confirmation and ticket or ticket access information will be sent to the email address provided by the participant. 

3.6. If the participant  does not receive a confirmation, they should contact the Organiser. 

4. Payment 

4.1. Ticket payments are facilitated through the Confenta platform and the payment service providers options and availability are visible during checkout. 

4.2. The Confenta platform may facilitate payment collection and invoice issuance on behalf of the Organiser in accordance with the applicable service agreement. 

4.3. The Organiser remains the seller of the Event participation service. 

4.4. Any applicable payment-related fees will be disclosed before the order is confirmed. 

5. Ticket Cancellation, Changes and Refunds 

5.1. General Conditions 

Tickets purchased for Ülemiste City Future Forum, taking place on 7–8 April 2027, are  binding. However, the Organiser offers the following cancellation and refund conditions. 

5.2. Cancellation and Refunds 

If a participant is unable to attend the conference, the following conditions apply: 

• Until 24 March 2027 (inclusive): 50% of the ticket price, including VAT, will be refunded. Any applicable service fees are non-refundable. 

• From 25 March 2027 onwards: tickets are non-refundable in the event of voluntary cancellation by the purchaser. 

All cancellation and refund requests must be submitted in writing to info@mainorulemiste.ee. 

5.3. Ticket Transfers 

As an alternative to cancellation, tickets may be transferred to another participant. 

The Organiser must be informed of the new participant's name in advance by email at info@mainorulemiste.ee. 

5.4. Event Cancellation or Postponement 

If the conference is cancelled or postponed for reasons arising from the Organiser, participants will be offered either: 

• A full refund of the ticket price, including VAT; or 

• The option to use their ticket on the rescheduled date. 

Any applicable service fees are non-refundable, except where otherwise required by applicable law. 

5.5. Changes to the Conditions 

The Organiser reserves the right to make reasonable changes to these conditions, provided that registered participants are informed in advance. 

Such changes will not adversely affect existing contractual rights or mandatory consumer rights. 

5.6. Statutory Rights 

Nothing in these conditions limits the purchaser's mandatory rights under applicable consumer protection laws. 

6. Admission and Participation 

6.1. Participants must hold a valid ticket or registration confirmation to enter the Event. 

6.2. The Organizer will verify ticket validity and, where reasonably necessary, the participant's registration details. 

6.3. The Organizer may refuse admission or remove a participant whose conduct poses a safety risk, significantly disrupts the Event or violates applicable law. 

7. Photography and Video Recording 

7.1. The Event may be photographed and filmed for documentation, communication and marketing purposes. 

7.2. Photographs and video recordings may be used in Event and Organizer communication and marketing. 

7.3. Information about the processing of personal data, including photographs and video recordings, is provided in the Event's Privacy Policy. 

7.4. Participants may contact the Organizer with questions or objections concerning the use of their identifiable images. 

8. Intellectual Property 

8.1. The Event website, its design, graphics, text, photographs and other materials are protected by copyright and other intellectual property rights. 

8.2. Conference presentations and materials remain in the intellectual property of their respective rights of holders unless otherwise agreed. 

8.3. Materials may not be reproduced, distributed, or commercially exploited without permission where such permission is required by law. 

9. Liability 

9.1. The Organizer is responsible for fulfilling its contractual obligations in accordance with applicable law. 

9.2. Participants are responsible for their own conduct and for damage caused by them under applicable law. 

9.3. The Organizer is not responsible for circumstances beyond its reasonable control to the extent permitted by law. 

9.4. Nothing in these Terms & Conditions excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted. 

10. Personal Data Protection 

10.1. Personal data collected in connection with Event registration, ticket purchases and participation is processed in accordance with applicable data protection legislation. 

10.2. The Confenta platform is used for registration and ticketing services. 

10.3. Further information about the processing of personal data is available in the Event's Privacy Policy. 

11. Complaints and Dispute Resolution 

11.1. Questions, complaints and claims concerning ticket purchases and participation should be submitted to kaidi.aher@mainorulemiste.ee. 

11.2. The Organiser will review and respond to complaints in accordance with applicable law. 

12. Amendments 

12.1. The Organizer may update these Terms & Conditions when necessary. 

12.2. The current version will be available on the official Event website. 

12.3. Changes to these Terms & Conditions will not retroactively deprive purchasers of rights acquired under an already concluded contract. 

13. Contact 

Mainor Ülemiste AS 

Sepise 7, 11415 Tallinn, Estonia 

Email: kaidi.aher@mainorulemiste.ee  

1. General Information 

This Privacy Policy explains how personal data is collected, used, stored and protected in connection with the Future Forum conference (hereinafter the "Event"), including the Event website, registration, ticket purchases and participation. 

Personal data is processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and applicable Estonian data protection legislation. 

Data Controller 

Mainor Ülemiste AS 

Registry code: 10348595 

Address: Sepise 7, 11415 Tallinn, Estonia 

Email: info@mainorulemiste.ee 

For additional information about the Organizer's general data protection practices, please refer to the Mainor Ülemiste Data Protection Terms. 

2. Personal Data We Process 

Depending on the services used, we may process the following categories of personal data: 

• Identification data: first name and last name. 

• Contact information: email address and, where applicable, telephone number. 

• Professional information: company or organization name and job title. 

• Registration information: selected ticket type, registration status, attendance and other information required for Event participation. 

• Purchase and billing information: order details, invoice information, payment status, and transaction-related information. 

• Technical information: IP address, browser information, website activity, and other technical data generated when using the Event website. 

• Event-related media: photographs and video recordings in which participants may be identifiable. 

Additional information may be processed where it is necessary for a specific Event service and has an appropriate legal basis. 

3. Purposes and Legal Bases of Processing 

We process personal data for the following purposes. 

3.1. Registration and Event Participation 

To register participants, issue tickets, verify attendance, manage access to the Event, and provide Event-related services. 

3.2. Event-related Communication 

To send registration confirmations, tickets, practical information, program updates, and important notifications regarding participation. 

3.3. Payments and Accounting 

To process ticket purchases, administer payments, issue invoices and comply with applicable accounting obligations. 

3.4. Marketing Communications 

To send newsletters, information about future events and promotional communications where permitted by applicable law. 

Where processing is based on consent, consent may be withdrawn at any time. 

3.5. Website Operation and Security 

To maintain the functionality, reliability and security of the Event website, prevent unauthorised access and address technical problems. 

3.6. Website Analytics and Marketing Technologies 

To analyse website performance, understand visitor interactions and measure the effectiveness of communication activities. 

3.7. Event Photography and Video Recording 

To document the Event and communicate about its activities through appropriate communication channels. 

4. Registration and Event Management Platform 

Future Forum uses the Confenta event management platform, operated by OnlineExpo OÜ, to support Event registration, ticket sales, participant management and related communications. 

Mainor Ülemiste AS acts as the data controller for personal data processed in connection with Event registration and participation. 

OnlineExpo OÜ acts as a data processor on behalf of the Organiser for the processing activities covered by the applicable data processing agreement. 

The processing of personal data by Confenta is governed by the relevant service agreement and data processing terms. 

Additional information about Confenta's data protection practices is available at: 

Confenta Privacy Terms 

5. Ticket Purchases and Payment Processing 

Ticket purchases are managed through the Confenta platform. 

Confenta may facilitate the collection of payments and issuance of invoices on behalf of the Organiser. 

Payments are processed through the payment service providers available during checkout, including Montonio where applicable. 

Personal and transaction-related data required to complete the payment may be shared with the relevant payment service provider and financial institution. 

Payment service providers process personal data according to their applicable legal obligations and privacy terms. 

More information about Montonio's processing of personal data is available in its Privacy Policy. 

6. Sharing Personal Data 

Personal data may be shared with service providers and other recipients where necessary to organise and deliver the Event, including: 

• OnlineExpo OÜ, as the provider of the Confenta event management platform. 

• Payment service providers and relevant financial institutions. 

• Website hosting, maintenance and IT service providers. 

• Communication and Event administration service providers. 

• Accounting and other service providers where necessary for legal or contractual obligations. 

• Competent public authorities where disclosure is required by law. 

Personal data is shared only to the extent necessary for the relevant purpose and subject to applicable data protection requirements. 

Service providers acting as data processors must process personal data in accordance with the data controller's documented instructions and applicable data processing agreements. 

7. Data Storage and International Transfers 

Under the Confenta service agreement, personal data processed by Confenta on behalf of the Organiser is to be processed and stored within the European Union or European Economic Area. 

8. Data Retention 

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. 

According to the data processing terms of the Confenta platform: 

• Personal data associated with participant accounts is deleted on the Organiser's instructions no later than 90 days after the Event, unless retention is required by law. 

• Event and user data associated with the Organiser's administrative account may be retained for up to 12 months after the termination of the service agreement or the end of the Event, unless otherwise agreed. 

• The Organiser may request the return of data, including sales invoices, before deletion. 

Payment, invoicing and accounting records may be subject to longer statutory retention requirements. 

Personal data held separately by the Organiser or other service providers may be subject to different retention periods depending on the purpose and applicable legal obligations. 

Marketing-related personal data will be retained according to the applicable retention policy. Where processing relies on consent, the withdrawal of consent will be respected. 

9. Photography and Video Recording 

Photographs and video recordings may be taken during Future Forum. 

Such materials may be used for Event documentation and communication through the Event website, the Organiser's communication channels and other specified publications. 

10. Cookies and Similar Technologies 

The Event website may use cookies and similar technologies for different purposes. 

These may include: 

• Strictly necessary cookies: required for essential website functionality, security and the operation of the registration process. 

• Analytics cookies: used to understand website performance and visitor behaviour. 

• Marketing cookies: used to measure or support advertising and marketing activities. 

Where required by law, non-essential cookies and similar technologies are used only after the visitor has provided valid consent. 

Visitors can manage or withdraw their consent through the website's cookie settings, where applicable. 

Further information about cookies, their providers, purposes and duration will be made available through the website's cookie information or cookie settings. 

11. Data Security 

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration and disclosure. 

Access to personal data is restricted to authorised personnel and service providers who require it for their assigned responsibilities. 

Under the applicable service agreement, Confenta is required to implement appropriate security measures and assist the Organiser with personal data protection obligations, including the handling of data breaches and requests from data subjects. 

12. Your Rights 

Under the GDPR, you have the following rights, subject to applicable legal conditions: 

• The right to access your personal data. 

• The right to request correction of inaccurate personal data. 

• The right to request erasure of personal data. 

• The right to request restriction of processing. 

• The right to object to certain processing activities. 

• The right to withdraw consent at any time where processing is based on consent. 

• The right to data portability where applicable. 

• The right to lodge a complaint with a competent supervisory authority. 

To exercise your rights or ask questions about the processing of your personal data, please contact: 

kaidi.aher@mainorulemiste.ee  

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). 

Website: https://www.aki.ee 

13. Changes to This Privacy Policy 

We may update this Privacy Policy to reflect changes in our services, data processing activities or applicable legal requirements. 

The latest version will be made available on the official Future Forum website, together with the date of the most recent update. 

14. Contact Information 

Mainor Ülemiste AS 

Sepise 7, 11415 Tallinn, Estonia 

Email: kaidi.aher@mainorulemiste.ee  

Further information about the Organiser's general data protection practices is available in the Mainor Ülemiste Data Protection Terms.